FAQS

How far in advance should I reserve rental items?

We recommend reserving your items as soon as possible! Due to the unique nature of many of our products and high demand (especially during peak wedding season!), our inventory of each item is limited. We recommend booking at least 3-6 months in advance of your event to ensure availability. However, we will rent items on shorter notice, based on availability.  

How do I place an order?

We make it easy! Just shoot us an email at [email protected] or fill out the inquiry form on our website. We’ll send you a detailed proposal and we can get your items reserved as soon as you’re ready! All you need is a deposit and a signed rental agreement to reserve your perfect tablescape. 

I need help designing my tablescape and deciding what items to order! Can you help me?

Of course! We’d love to chat about your vision and we can help you figure out what items from our collection will complement your venue, flowers, and other design elements. We love getting involved in the design process! 

Will you set up and style my event?

Absolutely! Don’t worry if you always forget which side the fork goes on and where to put the bread plate. We’ve got all of that covered! Our proposals always include delivery to your venue, but we can also setup and style your entire event too! Let us know if you’re interested in this add-on service and we’ll give you all the details!  

Do you deliver?

Yes, we make things super easy for you! Currently, our items are available only by delivery, due to the delicate nature of our collection. Delivery fees are based on location, so just provide us with the name and address of your venue and we’ll figure out the rest! We’ll include this information in your pricing proposal, so there’s no surprises and no hidden fees. 

Which geographical areas do you serve?

We primarily serve New York, New Jersey, Pennsylvania, and Connecticut, but we are always open to discussing delivery to other areas. If your event is outside of these areas, contact us to find out if we can help. If we can make it happen, we will! 

How much are your rental fees?

Our rental fees vary by item – contact us and we will provide a detailed proposal for any items you are interested in! We offer styling and setup services as well, to ensure your Pinterest-worthy event is stress-free! 

What happens if my guests or my venue break something?

If an item is broken during your rental, we’ll charge a replacement fee based on our cost to replace the item. All replacement fees are stated in your rental agreement, so you’ll know ahead of time. No surprises here! 

Do I have to clean the items before I return them?

We’re happy to take care of cleaning for you – ask us to discuss our cleaning fees. We just ask that all items that are used for food service are scraped of all food debris and rinsed before packing into Lovely Luxe transport racks/containers. 

Are your items food and beverage safe?

Of course! Our items will always be professionally cleaned prior to delivery and all dinnerware, glassware, and flatware are safe for serving food and beverages. Select chargers are meant only for styling and are not safe for direct food placement. We’ll give you the heads up if you’re renting one of those styles. 

What if I am looking for an item I don’t see on your website?

We are constantly adding new items to our inventory! Sometimes you may see an item on our instagram or other source prior to it being added to our website – if it’s available, we’d love to rent it to you! If you see a particular item on Pinterest or somewhere else that you’d love to have for your wedding, send us a photo and we’ll see if we can source it for you! We love sourcing unique, bespoke items for our clients. This is a huge benefit to choosing Lovely Luxe over a large, corporate rental company 😉

Do you have a variety of vintage china?

You bet! Our vintage china is still being added to our website, though we have many colors and patterns available! Contact us if you’re interested in vintage china and we can provide more information. 

Do you participate in styled shoots?

Yes! We love collaborating with other talented vendors! Depending on the items requested, delivery location, and other factors, delivery and/or cleaning fees may apply. Shoots are evaluated on a case by case basis, so contact us and let’s chat about your vision! 

Can you notify me when you add new items to your inventory?

We’d love to! Sign up for our mailing list by clicking HERE. We’ll keep you updated on our gorgeous items and you can opt out at any time. You may even get access to freebies and discounts!